With our Guarantee, we've got you covered! For a remarkable 2 years from the date of purchase, we'll take care of your product if any damage occurs to the material or workmanship of the jewelry. Simply reach out to us at support@marssos.com and let's work together to find a resolution.
At Marssos, we collaborate with top manufacturers to craft responsibly sourced, handcrafted pieces that are designed to stand the test of time. We have full confidence in the quality of our product, which is why we offer this comprehensive 2-year coverage. However, please note that our guarantee does not cover lost items, normal wear and tear like scratches or bends, improper use or storage, or any modifications made by a third party outside of Marssos.
Important:
The customer is still responsible for all shipping costs.
If you purchased items through a third-party vendor, please contact the company from which you made the purchase, as those items will not be covered under Marssos's Guarantee.
For Guarantee claims and questions email us at support@marssos.com
PS! Make sure to include pictures of the damage and description on how and when the damage happened that can be covered by our Guarantee.